Last updated: 28 September 2026
This policy explains when you can cancel, reschedule or get a refund for services you buy from Tvarvi. It applies alongside our Terms of Use. Nothing here limits your rights under the Consumer Protection Act, 2019.
Each assessment - the PCOS Assessment (₹1,490), Comprehensive and Comprehensive + Hirsutism - bundles at-home sample collection, lab tests and a gynaecologist consultation.
• You may cancel for a full refund before your sample is collected - just contact us at least 4 hours before your scheduled slot.
• You can reschedule your collection slot once, free of charge, up to 4 hours before.
• Once the sample has been collected and testing has begun, the assessment is non-refundable, as the lab service has been rendered.
• If we cannot serve your area or cannot fulfil the booking, you get a full refund.
• Cancel a consultation up to 4 hours before the appointment at no charge.
• You can reschedule a consultation once, up to 4 hours before the appointment, at no charge.
• Cancellations within 4 hours, or a missed appointment, are not refundable, though we will try to reschedule where possible.
• If a Tvarvi practitioner cancels and cannot offer a suitable alternative, you get a full refund for that consultation.
Extra lab tests your gynaecologist adds after your consultation are paid for separately.
• You can cancel for a refund up to 4 hours before your sample is collected.
• Once the sample is collected, extra lab tests are non-refundable.
Care plans paid for in full may be refunded on a pro-rata basis for the portion not yet delivered, minus the cost of services and tests already used or scheduled. Contact us to request this; we'll confirm the eligible amount before processing.
• Monthly plans can be cancelled anytime. Cancelling stops your next monthly payment.
Approved refunds are made to your original payment method via Razorpay, typically within 5-7 business days of approval (your bank may take a little longer to reflect it). We'll keep you updated on status.
Email aditya@tvarvi.com or call +91 99920 30855 with your registered name, the service and the booking date. Our Grievance Officer, Aditya Bhardwaj, oversees refund grievances and we aim to acknowledge within 48 hours.